Curtis N. Bingham is the world’s leading authority on customer engagement and Chief Customer Officers (CCOs). Based on more than a decade of research and best practices in Fortune 500 clients, Curtis developed the customer engagement metric as the next evolutionary step beyond customer loyalty. Curtis is the executive director of the Chief Customer Officer Council™, the first peer-led advisory group for CCOs. He was the first to promote the CCO role as catalyst for customer centricity and has worked with more than 200 CCOs in companies large and small from around the world to create customer-centric cultures and drive profitable customer loyalty and engagement.

For more than 20 years, Curtis has helped companies dramatically increase customer acquisition, customer retention, and customer profitability. He‘s uncovered millions of dollars in hidden profits for companies like Intuit, Microsoft, Standard & Poor’s, Cardinal Health and smaller businesses.

Married with three children, Curtis is also heavily involved with the Boy Scouts of America. Evenings and weekends are usually spent enjoying his love of the outdoors and helping develop character, citizenship, and life skills in each Scout.