Entries by Curtis Bingham

Stop everything and take your customers’ temperature

February 25, 2014 in /by

Do you know which of your customers are ready to defect? What if one of your most important customers was getting ready to leave—without warning? How would you know? One CEO client was stunned when I told him that one of his best customers had just completed a massive competitive review because they were so […]

How wrong can a CEO be?

February 25, 2014 /0 Comments/in /by

In a Wall Street Journal article Carnival Cruise Line’s recently replaced CEO and current Chairman of the Board, Micky Arison, talked about Carnival Cruise Line’s difficult road to recovery. If you recall, the Carnival Triumph suffered from an engine room fire, leaving more than 4200 passengers stranded in the Gulf of Mexico for five days, […]