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CustomerStrategy newsletters
Current Issue
Are Your Customers Vulnerable - March 2009
Past Issues
Sued Because of a Bad Experience - February 2009
I Resolve to be Awesome in 2009 - January 2009
No More Doom & Gloom! - December 2008
Customer Service, Satisfaction, and Loyalty—All Important Aspects of an Overall Customer Strategy - June 2008
Dramatically Increase Customer Acquisition, Retention, and Profitability - February 2008
Gathering Customer
Insight - March 2003
The Pitfalls of
Using Sales/Service Staff to Gather Critical Customer Insight
- April 2002
How does Demand
Chain Management Compare with CRM (Customer Relationship Management)
and SFA (Sales Force Automation)? - June 2002
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CCO Results newsletters
Current Issue
The CCO: A Powerful and Thriving Role - March 2009
Past Issues
Invitation to Subscribe to CCO Results - January 2009
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