Predictive Consulting Group — Chief Customer Officer, Customer Insight, Value Drivers, Customer Retention & Loyalty


HOME	SERVICES	PUBLICATIONS	COMPANY INFO	CONTACT US

SERVICES
Dramatic Growth
Customer Insight
Demand Chain
Testimonials

PUBLICATIONS
Articles
Presentations
White Papers
Newsletters

NEWS & EVENTS
In The News
Seminars
Speaking

Customer Strategy Blog
Chief Customer Officer Blog

"Curtis is a talented customer strategist. With his perceptive customer insights and ability to make them actionable, Intuit was able to increase revenue by more than $26M annually!”

--Shawna Gwin-Krasts, Intuit

"Cardinal Health expects to increase profits more than $20M this year as a result of Curtis’ work! He has a unique ability to discover why customers buy and create innovative marketing and sales activities that really work.”

--Lance Parker, Cardinal Health

If you want to dramatically grow your business, you've come to the right place!

The Predictive Consulting Group helps companies dramatically increase customer acquisition, retention, and per-customer profitability.

Typical results include:

Increased profit & revenue
Increased acquisition of the most valuable customers
Better retention of more profitable customers
Improved marketing ROI and lower acquisition costs
Shorter sales cycles
Reduced price pressure
Enhanced customer loyalty
Clear customer value metrics readily available to drive decision-making
Sustainable competitive advantage

The bottom line? Our clients consistently grow profits 30-50% as a result of engaging us.

Oracle's Jeb Dasteel Awarded the 2009 CCO Council CCO of the Year Award
Announcing the Chief Customer Officer Council
Jeb Dasteel, Chief Customer Officer (CCO) of Oracle, was named the 2009 Chief Customer Officer of the Year last month at the first ever Chief Customer Officer Summit.

Also announced is the formation of the Chief Customer Officer Council, the first-ever peer-led advisory network for CCOs, dedicated to elevating the role of the CCO in establishing business strategy, helping its members grow professionally, and most importantly, helping drive solid, customer-focused results in member organizations.

Please click here for more information.

Curtis Bingham to Publish New Book on Customer Strategy & the Chief Customer Officer
Scheduled to appear in late 2009 under the HRD Press imprint, The Key to Customer Strategy: The Rise of the Chief Customer Officer, explores why many companies are turning to a unifying customer strategy and creating this new CCO executive position to align their sales, marketing and service operations in order to identify, acquire and retain customers more profitably. Read more.

For up-to-the-minute discussion on customer strategy, customer acquisition, retention, differentiation, and the need for in-depth customer insight throughout the organization, visit our blog at http://curtisbingham.com

SERVICES >>
Have you ever asked yourself any of the following?

Are you concerned that although you’re doing well you could be doing much better?
Are you struggling to reach your revenue targets?
Is it harder to satisfy & retain your customers?

Increasingly, companies are realizing that to bridge these gaps they must develop an increased understanding of what their customers need, want, and most especially, are willing to pay for. We may be able to help you close these gaps and help you reach your true growth potential as you develop and leverage long-term relationships to solidify a customer-centric competitive advantage for your business success.

Introducing a new service from PCG — the Customer Snapshot Program.

SEMINARS >>
Attend a Customer Insight seminar or a Demand Chain Management seminar! Customer insight is critical to your business and you can't afford to put it off, nor can you take too much time off to gain it. Thus, we've tightly compressed a large volume of information into one day so you can quickly return and utilize you newly gained smarts.

NEWSLETTERS >>
Subscribe to our FREE newsletters CustomerStrategy & CCO Results dedicated to increasing customer acquisition, retention, and profitability and to address the specific needs of the Chief Customer Officer.