Curtis N. Bingham - President

For more than 15 years, Curtis Bingham, the President of the Predicting Consulting Group, has helped companies dramatically increase customer acquisition, retention, and customer profitability.  He's the author of the forthcoming book published by HRD Press, The Key to Customer Strategy: The Rise of the Chief Customer Officer that describes how a consistent and unified customer strategy can grow revenue, profit, and loyalty.  He's uncovered millions of dollars in hidden profits for companies like Intuit, Microsoft, Standard & Poor's, Cardinal Health, and numerous smaller businesses.

A recognized authority and thought-leader on Chief Customer Officers (CCO), Curtis has published the annual Executive-Level Customer Champions report covering companies such as Cisco, HP, Sun, Monster.com, and Disney that includes the roles, responsibilities, and best practices of CCOs around the world to increase customer loyalty and profitability  

Curtis has worked with a variety of industries including enterprise software, telecom, semiconductor, marketing automation, publishing, corporate gift, and Internet advertising in addition to various non-profit organizations as well. He is a contributing editor for Sales & Marketing Excellence and a regular contributor to the Handbook of Business Strategy.

Holding both an MBA from Lehigh University and a Master’s in Computer Science from Brigham Young University, he has taught Demand Chain Management at Bentley College in Massachusetts, plus he is a member of the Institute of Management Consultants.

Curtis is also heavily involved with the Boy Scouts of America. Evenings and weekends are usually spent enjoying his second love (after his wife and family, of course) in the outdoors and helping develop character, citizenship, and life skills in each Scout.

Brian Post

Brian has been successfully leveraging customer insight to strengthen a variety of building products and industrial products businesses’ top and bottom lines for over 25 years. He is a seasoned operating manager with extensive experience in sales and marketing management, business development, and operations management for start-ups, middle market and large global public and private companies.

Brian spent 10 years at Raychem Corporation, a billion dollar international material science company, in progressive operations, marketing, sales and international business development management positions where he successfully commercialized many new products that became the industry standard. He was a founder of Lokring Corporation, an innovative tube and pipe fitting Start-up Company that was acquired by Westinghouse Corporation after seven years. Brian has held positions as Vice President of Sales and Marketing, Director of Business Development, Chief Operating Officer and President of local operating companies, responsible for driving growth by building customer focused teams, implementing rapid transitions, aligning operations with customers’ needs, eliminating unnecessary costs and positively impacting brand equity, revenue growth, market positions, and profitability. Most recently, Brian was Vice President of Sales and Marketing for Silpro Corporation, a 55 year old building products company, where his customer focus resulted in 30% increase in sales and 35% increase in earnings in two years.

Brian received a BS in Industrial & Systems Engineering from Ohio University. He is a member of the Association for Corporate Growth, Smaller Business Association of New England and on the Sudbury Little League Board of Directors.